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Wednesday, February 21, 2007

We Try Hard!

We Try Hard Rick S. in Winnipeg sent us some comments via our after-order feedback form about his recent small parts order. It didn’t start out as the best customer experience with some shipping issues, but it sounds like our customer service team was able to remedy the situation.

“The vendor is excellent. The shipping company tracking and delivery system had some problems with a way bill numbers error. I eventually visited the shipping office and picked up the order in person. Sancor replied promptly to my email and it was their effort that tracked the location of the package.”

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