Envirolet Buzz | Composting Toilet Reviews, Photos, News, Tips and more


Friday, May 23, 2008

"This is twice that I have been more than satisfied with your service."

BUZZ WORD A big thanks to Stan (an Envirolet® Waterless Remote Composting Toilet System user) for sending an amazing letter regarding his recent experience with our customer service department. Specifically, he dealt with Anna!

He writes:

“The package arrived Thursday (I was out of town). When I opened it today (Saturday), I was very happy to find “additional” items included. I was only expecting the drain line, not the other items that will enhance my systems operation. Needless to say, I was impressed !! As I stated a year ago, for years I trained staff in Customer Relations which included all the aspects of satisfaction, recovery, problem solving, marketing, etc.

To open your package and see the extra things that you included - which I was not expecting, took me back to the many classes that I conducted. I was impressed at how your treated me as your customer. I really appreciate what you did for me. You well know the effects of a satisfied and happy customer. You also know the actions of customers who are impressed. I am most certainly impressed!! Thank you.

We are “floating” the river tomorrow where our cabin is. I’ll try and get some pictures along the way and forward them to you. I hope you enjoy them. Again, you exceeded my expectations….. a hard thing to do from an “old teacher.”

Share my comments as you see fit. This is twice that I have been more than satisfied with your service and your attention to your customers…….somehow, customer just doesn’t seem a strong enough word for how I feel about your professionalism.

Stan C.

Thanks, Stan! We appreciate the time you took to send this to us. Our team does do a great job and values our customers. We are very glad you are happy.

Hey everyone! Please send us your comments and photos so we can post on Envirolet® Buzz!