"This is twice that I have been more than satisfied with your service."
A big thanks to Stan (an Envirolet® Waterless Remote Composting Toilet System user) for sending an amazing letter regarding his recent experience with our customer service department. Specifically, he dealt with Anna!
“The package arrived Thursday (I was out of town). When I opened it today (Saturday), I was very happy to find “additional” items included. I was only expecting the drain line, not the other items that will enhance my systems operation. Needless to say, I was impressed !! As I stated a year ago, for years I trained staff in Customer Relations which included all the aspects of satisfaction, recovery, problem solving, marketing, etc.
To open your package and see the extra things that you included - which I was not expecting, took me back to the many classes that I conducted. I was impressed at how your treated me as your customer. I really appreciate what you did for me. You well know the effects of a satisfied and happy customer. You also know the actions of customers who are impressed. I am most certainly impressed!! Thank you.
We are “floating” the river tomorrow where our cabin is. I’ll try and get some pictures along the way and forward them to you. I hope you enjoy them. Again, you exceeded my expectations….. a hard thing to do from an “old teacher.”
Share my comments as you see fit. This is twice that I have been more than satisfied with your service and your attention to your customers…….somehow, customer just doesn’t seem a strong enough word for how I feel about your professionalism.”
Thanks, Stan! We appreciate the time you took to send this to us. Our team does do a great job and values our customers. We are very glad you are happy.
Hey everyone! Please send us your comments and photos so we can post on Envirolet® Buzz!